WARRANTY AND REPAIRS
- SIKLO bags are warranted free from manufacturing defects. In case defect in sewing/stitches, defective zippers, or loose attachments on hardware arises within 30 days after purchase, send it back to us. Your shipping cost will be refunded. For outside the country customers, sent items must be prepaid. We only pay one way shipping expense. Any customs or import duties must be paid by the recipient.
- Your SIKLO product comes with 2-YEAR WARRANTY. Repair procedures resulting from wear and tear from normal use are free of charge. For instances that there are certain components that need replacement, we will assess the cost and we may require a minimal fee for the materials. We will inform you before any changes will be made. Shipping cost is paid by the customer.
- We offer discounted replacement for items badly damaged for 32% less from the current retail price. Send us photos of the damaged items highlighting the damaged parts and the story to back it up for our future reference for improvement. We will then notify you the updated fees and shipping cost. This is a one-time replacement offer applicable only for the same design. Item upgrade may apply on case-to-case basis and at our discretion.
- Repairs normally covers a period of 2 full weeks before the item is shipped back to you. In case there are situations where schedule may extend, we will notify you promptly.
INNER TUBE PROPERTIES AND MAINTENANCE
There are natural properties of the inner tube material that is important for you to know.
- Inner tube rubber is a thermal material. Condensation may appear briefly as you shift from prolonged humid outdoors to air-conditioned indoor environment. Sweat will also cause to wet the rubber surface. Being a waterproof material, it won’t absorb moist. This dampy surface mixed with the accumulated dirt and grime resulting from period of use may appear as stain in your hand or clothing. It’s just dirt. Follow cleaning and maintenance instructions. In time this maintenance will be less needed.
- Some inner tubes may have a noticeable rubber odor. This is normal and will disappear shortly after constant use. If you notice this condition in your SIKLO product, store it in a well-ventilated space momentarily. Although natural, this rubbery odor is temporary.
- DO NOT use any synthetic hazardous cleaning agent or chemicals. The materials on SIKLO products are already processed and treated. Use dry brush or clean rug to wipe off dirt and dust. For stubborn dirt and grime, just rub surface with damp cloth or you may add a little dishwashing soap. Although washable, no need to laundry the entire product. If for sanitary or other reasons you need to do so, SIKLO products are washable, however, you may compromise the waterproofing in the fabric lining. Make sure to hang-dry it upside down to flush out excess water trap in the tube.
- Even if the tire inner tube material seems really tough and indestructible, nothing can escape, even our ONLY planet, the neglectful and destructive human attitude. Tap to your nurturing qualities in caring your SIKLO product. It will serve you well in return. That is our guarantee.
CUSTOMIZE FOR YOU
You inspire, we will do it on tire.
Wear your own design now. We have such limited service for select projects. We had customized bags and purses for inspired clients for many years. Many designs were successful but several did not make it to a finish product. Working on new designs demand more man-hours starting from interpretation of drawings/photos into patterns, sourcing of some hardware, material segregation, development and sampling, and finally the actual construction of the product. Some designs are simply failures if applied to inner tube materials. Due to this experience, we outlined terms and conditions for better understanding in working with us.
- We retain the right to cancel or pursue the project depending on the viability of the design. Not all designs were conceptualized reasonably. Due to none or limited experience, some concepts are non-executable. In this condition, we offer alternative solution which may alter the desired appearance or feature of the product.
- We encourage original ideas for the appreciation of the entire experience. Having your original idea physically materialized is very rewarding. However some people have strong patronage to their design preferences and favorites because it perfectly fits their requirements. In this case, you can send us sample items for modification or transformation into upcycled inner tube material. Make sure though that these items are not protected by copyright law or any legal safeguards. We want to make you happy but we both don’t want to unwittingly violate somebody else’s rights or compromise our brand.
- Most successful customized items were those collaborated design concept. The client describes to us the purpose, design types, capacity, function and features. We figure out how to realize that idea. After a few consultations, the project proceeded and finished. We will retain the right and discretion to reproduce the items to add to our collection. We honor and gave due credit by naming the product after the client.
- For alterations, specify to us the requirements and make sure everything is described to us and understood by us accurately. We are not accountable if we misjudge or misinterpret your communication. All shipping costs will be paid by the customer.
- Price for customized item is understandably above our regular priced item. It varies depending on the projected time needed in the entire process. We will not start any project until agreement is achieve.
- SIKLO customized products are bound to the same legal protection covering our regular items. Reproduction of collaborative designs for commercial purposes by other parties have legal repercussions.
PROS AND CONS IN WEARING SIKLO BAGS
- No same design items are exactly alike due to the incidental attribute of the tire rubber material resulting from its previous use and brand. However, every design have same dimension and construction. The only difference is the inherent individuality of each product. You are forewarned your item is the only one on Earth.
- Tire rubber materials used in all products are reclaimed. It has undergone tremendous pressures and wide range of temperatures in its past extreme life on the road. Even though deemed out of service for safety standards, it is the same material that may completely decay only in the next 200 years. You are forewarned that this material will outlive you.
- Water resistant from waterproof. Do not use these products as “salbabida”- lifebuoy as its cousins in white water tubing (pulled over rocks and bumping on boulders) and beach floaters (scraping on rough sands ground corals). Although the TOUGHNESS IS INTACT, the air tight qualities had been compromised in the making of these products. You are forewarned to use it wisely.
- Not for shy people. Many SIKLO users related their experiences in the airport, train, and other public places where people got curious and start asking questions. It is common occurrence that SIKLO products spark happy conversations with strangers. You are forewarned that a brief moment of your privacy might be compromise.